06. Assistance

Turnkey solutions contribute to improving productivity and contain resource consumption during production cycles

NG-Tech can provide turnkey solutions - including products, installation services, testing, training and maintenance - that help improve productivity and contain resource consumptions in the production cycle.

assistance

At the end of operational planning phase, detailed work instructions, technical documentation, operator training materials, maintenance manuals and more are transferred to equipment operators in the form of instructions that may include operating and maintenance sequences to minimize errors.

assistance

Scheduled maintenance

NG-Tech also supports the Customer with preventive maintenance programs to regularly check the status of the machine, perform routine maintenance, and repair malfunctions according to an agreed framework of areas to be verified.

Original spare parts

NG-Tech can provide original spare parts in a short time. Our technical service provides assistance to find the correct part and proceeds to send the item as soon as possible. Mechanical, electrical, and hydraulic spare parts are available to minimize downtime and help inventory optimization.

Training for operators and supervisors

The training we offer is tailor-made for operators to ensure efficient and accurate use of the machine. Along with the operators, we offer practical training on the machine related to mechanical, hydraulic and electrical installations of the systems.
NG-Tech believes in a tailor-made training on machine working, programming, machine-specific cycles and functions, alarm messages, machine recovery instructions, preventive maintenance instructions, etc.
We offer advanced courses in: operation and management, diagnosis and maintenance.

01.

APPROACH

Our approach is concrete, professional, based on experience and technical expertise. We listen carefully to the Client, we interpret his ideas and needs, thinking and acting for the continuous improvement of his production process.

02.

ANALYSIS

At NG-Tech, we observe the Client's manufacturing process and their products to find the most suitable and competitive technical solution for the task. We take advantage of our experience and expertise to analyze the Client's ideas, verify the feasibility of the concept and then, finally, bring it to fruition.

03.

MANUFACTURING

Using the diverse expertise our work team, we can quickly develop technical and functional solutions. After a project design phase that is shared step by step with the Client, we develop the project according to the approved technical specifications.

04.

INSTALLATION

To provide our Clients with the best return on investment in the plant's lifecycle, NG-Tech offers installation services designed to optimize operating conditions and a maintenance regimen that is well-suited with the Client's production process.

05.

TESTING

Each of our products undergoes a systematic pre-testing regimen before delivery, with a thorough and final testing at the Client’s facilities. At this critical stage, our experts fine-tune the equipment for best performance. Systems are already 100% functional in the pre-test phase.

06.

ASSISTANCE

NG-Tech takes care of its Clients by providing training for operators, after-sales service, web-based assistance and a rapid spare parts service. All NG-Tech machines are equipped with a remote-assistance module. Contact our remote support.